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Chaminade: Customer Service as Creative Collaboration

 
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Even before I got to Chaminade Resort & Spa in Santa Cruz California last weekend for W2W 2011, I was aware it was a special place.  The invitation to this open space conference for event industry women was filled with references to the beauty, the relaxing ambience and the willingness of the staff to go the extra mile for the group.  W2W has taken place at Chaminade every year since the inception of the conference in 2004. 

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Jenise Fryatt's Top 5 Links March 20-26, 2011

 
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The Power of "Yes! And..." For events, Innovation & Change Management

 
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"Yes! And..." is probably the most basic rule of improv. It means accept what is offered and build on it.

It's the basis for all good improv performances.

It's also the basis for creative thought and innovation.

In fact, most recently it played a large part in one of the most innovative conferences I've seen,
The Green Meetings Industry Council's 2011 Sustainable Meetings Conference .

GMIC 2011 Conference Chair Elizabeth Henderson was tasked with finding a way to use concepts from the book "Total Engagement" by Byron Reeves, in a conference situation. The book explores the use of gaming concepts in business.

She created an outline of concepts, such as teams, role playing, instant feedback, scoring and competition, and applied it to a potential conference set-up.

Then she gathered some volunteers and put them into teams.

"One was my 'Collaboration team'. I told them to use improv rules…that is, they needed to say “yes, and…” and build on ideas," she explained in a recent Engage365 interview.

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14 Ways Speakers Can Use Social Media to Connect With Their Audience

 
conference tweetingSocial media has given presenters amazing tools with which to market ourselves. But to use these tools properly, it's important to encourage dialogue and stay away from broadcasting our message.

In fact, I'm not even sure I like the term "marketing" in this instance. I prefer "connecting" because it's more indicative of the kind of activity that really benefits presenters and audiences alike.

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Jenise Fryatt's Top 5 Links March 6-12, 2011

 
Bosch distance measuring tool

My New Favorite Site Visit Tool

This article by my friend Adrian Segar on the Conferences that Work Blog, got a lot of clicks.  I suspect lots of events professionals are interested in a tool that makes it quick and easy to measure distances on a site visit. Check it out!

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Building a Conference Together: The W2W Experience

 

Imagine a conference community in which you are warmly welcomed online weeks before the event.

I'm not talking about the obligatory online event community where lip service is paid to pre-networking and the only information you receive is from conference organizers who send out the occasional press release.  I'm talking about a living, breathing community that has been in existence for years, yet welcomes you, a newbie, with open arms.

There you are encouraged to share about yourself, your personal life, interests, hobbies - even what kind of personality you are.  You are also encouraged to learn about the others who will be attending the conference.

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Jenise Fryatt's Top 5 Links Feb. 27- March. 5, 2011

 
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25 considerations for choosing a venue for your event production

 
PS Film Festival 2011

The following is a guest blog article by Tahira Endean. If you are interested in guest blogging for Sound n' Sight, please read my guest blogging guidelines . And if you have any thoughts, please comment below. Tahira and I both would love to hear what you have to say!

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Branding lessons for events businesses from Starbucks

 
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The following is a guest blog article by Liz King. If you are interested in guest blogging for Sound n' Sight, please read my guest blogging guidelines . And if you have any thoughts, please comment below. Liz and I both would love to hear what you have to say!

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